Shipping Policy

Thank you for shopping with Lyuivv. We want your shopping experience to be simple, transparent, and stress-free. This policy explains how we process, ship, and handle your order.

Order Processing

Once your order is placed, the Lyuivv fulfillment team begins preparing it for shipment.

Most orders are processed within 1–2 business days. Processing time is separate from shipping time.

During holidays, product launches, or periods of high demand, processing may take slightly longer.

Shipping & Delivery Times

After your order has been processed and shipped, our estimated delivery time is typically 4–6 business days.

Delivery times are estimates and may occasionally vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside of Lyuivv's control.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Please allow 1–2 business days for tracking information to begin showing updates after receiving your tracking number.

If you have any concerns about your tracking, contact us at support@lyuivv.com.

Multiple Packages

Lyuivv works with trusted third-party fulfillment and shipping partners to help deliver orders efficiently.

If your order contains multiple products, your items may occasionally be shipped separately. This means you could receive more than one package or receive different items on different days.

International Orders & Customs

International orders may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country's regulations.

Unless otherwise stated at checkout, customs duties, import taxes, and related charges are the customer's responsibility.

Customs processing may also cause additional delivery delays outside our control.

Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

If you notice an error in your address, email support@lyuivv.com as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Lyuivv cannot guarantee replacement or reimbursement for orders delivered incorrectly because inaccurate or incomplete shipping information was provided at checkout.

Delayed Packages

Occasionally, shipping carriers may experience unexpected delays.

If your order has not arrived after the estimated 4–6 business day delivery period, please check your tracking information first.

If your package is significantly delayed, contact us at support@lyuivv.com with your order number, and our team will help investigate the shipment.

Lost or Damaged Orders

If your order arrives damaged or you believe your package has been lost during transit, please contact support@lyuivv.com as soon as possible.

Please include your order number and details about the issue.

For damaged products, we may request clear photographs of the item and packaging so we can review the issue and provide an appropriate solution.

Need Help?

The Lyuivv Support Team is here to help.

For questions about shipping, tracking, or delivery, contact us at:

Email: support@lyuivv.com

Please include your order number so we can assist you as quickly as possible.

Thank you for choosing Lyuivv.